F.A.Q. - Frequently Asked Questions

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Here is a list of most frequently asked questions to help answer any questions or concerns you might have about our DVD and our business practices.  Please contact us via e-mail if the answer to your question is not listed here.

Is the DVD encoded for a specific region? Will it play outside the USA?
Do you ship outside the United States?
What do I do if my DVD skips or freezes?
What if I am not satisfied with the DVD?
What is your e-mail privacy policy?

Q: Is the DVD encoded for a specific region? Will it play outside the USA?
A: The DVD is not encoded for a particular region, instead it is encoded with region 0 to play in all regions. In this way, any DVD player in the world can play our DVD. However, the DVD was recorded and encoded using the NTSC video format, so your player must be able to read NTWC format. Many overseas players are dual-format, so our international customers don’t seem to have a problem with this; however, please make sure to verify that your player can read DVDs in NTSC format.

Q: Do you ship outside the United States?
A: Yes!  We ship to international destinations via USPS Flat Rate Priority Mail. Although these services are not the cheapest, they seem to be reliable. The price you  pay for priority mail is  exactly what it costs us to send it. Please be aware that international customers are solely responsible for any duty taxes and fees imposed by their countries.

Q: What do I do if my DVD skips or freezes?
A: Please check the disc and make sure that it has no dirt or scratches. You can clean the underside of the DVD gently with a soft, lint-free cloth (preferably a microfiber towel) moving gently from the center outwards. Then try the DVD again. IF the problem continues, try to play the DVD in another player. Sometimes minor compatibility issues might prevent a disc from working properly in some DVD players.  If the DVD still does not play, please contact us and we can arrange to send you a replacement.

Q: What if I am not satisfied with the DVD?
We have made our very best effort create a Yoga practice that is helpful and enjoyable. If you try the DVD and are not fully satisfied, we offer a MONEY-BACK GUARANTEE. Contact us and return the DVD in its original package (including all materials) to us within 30 days and we will give you your money back, no questions asked.  Please keep in mind that we do NOT pay for postage on returns and that shipping charges are not refundable.  

Q: What is your e-mail privacy policy?
A: Periodically we send updates about our current and upcoming products to your e-mail address. We do not and will never share your e-mail address with anyone for any reason.

 

 

Questions, comments, suggestions ? yogi@yoga-here-now.com

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